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FAQs
1. How do I update my navigation system with the Firmware/Software?
2. How do I install my map update?
3. How do I obtain my license number?
4. TMC V-Trafic: How do I find my serial number on my device?
5. TMC V-Trafic: How do I activate my activation code on my device?
6. My TMC activation failed.
7. I know where I am going. Why do I need a navigation system?
8. What are the advantages of ALPINE in-dash navigation system?
9. What are the benefits of navigation?
10. Who provides the map data?
11. Why do I need to buy a new map update?
12. How often are new map updates or map products released?
13. I’ve noticed a road discrepancy in my map. Who can I inform?
14. My navigation system does not always display what I know is the shortest/fastest route?      
15. Why can´t I find my destination address?
16. I want to travel in Europe, what is the map coverage of ALPINE’s navigation system?
17. Who are HERE and where can I access more information on them?
18. Why do I need to update my navigation system with the Firmware/ Software?
19. What are the benefits to updating my navigation system with the Firmware/Software?

1. How do I update my navigation system with the Firmware/Software?
Simple step by step instructions in all languages can be found here - Programme Update 
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2. How do I install my map update?
Simple step by step instructions in all languages can be found here - 
Map Update
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3. How do I obtain my license number?
Simple step by step instructions can be found here – License Number 
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4. TMC V-Trafic: How do I find my serial number on my device?
Power the unit on. Press the hard key MENU on the left side of the unit, then press Setup. Select Navi on the left side and press Navi Info. Press the View button for Version information. The Device ID (Serial No.) is located on top of the screen. More information can be found in this
User Guide TMC V-Trafic.
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5. TMC V-Trafic: How do I activate my activation code on my device?
Power the unit on. Press the hard key MENU on the left side of the unit, then press Setup. Select Navi on the left side and press TMC. Press the Scroll Down button to access the second page. Press Input for the TMC service you want to activate. Input the activation code you received. Make sure to type in the code correctly.
Confirm with OK. The successful activation is confirmed with Finished activating. The TMC service is shown as Activated. More information can be found in this
User Guide TMC V-Trafic.
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6.  My TMC activation failed?
Rerun the process of inputting your activation code onto your device. Should you require further support,
contact us.
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7.  I know where I am going. Why do I need a navigation system?
GPS navigation helps you find the most efficient routes to your destinations, saving you time, fuel and money. Your ALPINE navigation system gives you more than just directions from A to B, it helps you to find the things you need, the nearest car park, hotel, petrol station or restaurant. With the added benefits of traffic information, it will also offer an alternative route when your usual route is congested. And for peace of mind, it can pinpoint your exact location should you need roadside assistance.
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8. What are the advantages of ALPINE in-dash navigation system?
The ALPINE navigation system is designed to meet safety regulations and automotive specifications. The unit links into the vehicle electronics – such as the speed sensor and gyro sensor – to provide dead reckoning when the GPS signal is lost thus keeping you on track. The screen size and quality is optimized for viewing and is also ergonomically positioned on the dashboard to ensure minimal driver distraction. Combined with all other multimedia functions, in-dash navigation enables a more comfortable driving experience.
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9.  What are the benefits of navigation?
Studies have shown that vehicles with navigation systems use 12% less fuel than those without, saving you €425 annually. By taking more efficient routes, drivers with up-to-date navigation systems reduce their carbon dioxide emissions by an average of 21%*
*HERE Navigation Benefits Study (2009).
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10. Who provides the map data?
ALPINE uses HERE as their provider as they are the world leader in premium- quality digital map data and content. The HERE map is built on the roads of the world by over 2,000 geographic analysts and produces a map that the world turns to 100 million times each day
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11. Why do I need to buy a new map update?
Updating your navigation map re-energizes your ALPINE navigation system. Updated maps help your navigation system find the most efficient routes, saving time, money and fuel.

The world around us is constantly changing, but with regular map updates, you can trust your navigation system to keep you on track. ALPINE’s map provider HERE builds the data on the roads of the world to reflect the real world conditions. Geographic analysts drive millions of miles a year to make sure everything is up to date. With the latest ALPINE map you can obtain the best route, a reliable detour, the closest petrol station, the nearest hospital… whatever you need to travel confidently to your destination. You won’t have to worry about getting lost or stopping for directions. Updating your navigation system does not take much time and can save you hours.
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12. How often are new map updates or map products released?
Updated maps are generally available once a year. To be informed when a new map product becomes available for your navigation system, ask your nearest dealer.
Check for your nearest dealer at
www.alpine-europe.com (Select country Network).
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13. I’ve noticed a road discrepancy in my map. Who can I inform?
Map Creator is an exclusive, easy way to inform ALPINE’s map supplier HERE about changes on the roads you drive and the POI’s you are interested in. Millions of people everywhere help keep HERE’s maps fresh in by this method. With its user-friendly Web interface, you can pinpoint the exact location where a map change may be needed. Simply visit
here.com/mapcreator/, point, click and report changes.
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14. My navigation system does not always display what I know is the shortest/fastest route?
We all know shortcuts within our local areas that we use to avoid rush hour traffic or poorly timed traffic lights. Navigation systems calculate routes using the detailed information within the map database and take into account various circumstances including actual distance, average speed, road classification, turn restrictions and more. Your system allows you to set personal preferences such as using motorways, toll roads, and calculating the shortest route.. Refer to your owner’s manual for further technical details.
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15. Why can´t I find my destination address?
There are many different ways to find your location. You can enter an address, find a specific address in the detailed list of Points of Interest (POIs), or select a destination directly on the map. Once selected, every location can then be stored as a favourite for the future. Refer to your owner’s manual for further technical details.
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16. I want to travel in Europe, what is the map coverage of ALPINE’s navigation system?
Western Europe:
Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Spain, Sweden, Switzerland, Turkey , Vatican State.
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17. Who are HERE and where can I access more information on them?
HERE is ALPINE’s digital map provider and is the world leader in premium-quality map data and content. HERE maps drive most of the in-car navigation systems made in both Europe and North America. To find out more, visit the website www.navigation.com/here.
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18. Why do I need to update my navigation system with the Firmware/ Software?
This MUST be done prior to updating the map to enable the new map data work properly
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19. What are the benefits to updating my navigation system with the Firmware/Software?
The update features USB Video Playback, Speed Camera Database Function with directional data, Movie Playback on split screen, Tree Structure on audio search list and software improvements.
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